Outage in Webex by Cisco

Webex Control Hub: Some Administrators are unable to upload CSV files

Resolved Minor
October 18, 2025 - Started about 8 hours ago - Lasted 44 minutes

Incident Report

Engineering is investigating an issue where some Webex for Government Administrators are unable to upload CSV file in Webex Control Hub. Administrators encounter an error when attempting to upload CSV files for both Webex Calling users and devices. We are working to restore services and appreciate your patience.
Components affected
Webex by Cisco Webex Control Hub

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Latest Updates ( sorted recent to last )
MONITORING about 7 hours ago - at 10/18/2025 08:21PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 7 hours ago - at 10/18/2025 07:55PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 8 hours ago - at 10/18/2025 07:49PM

Engineering is investigating an issue where some Webex for Government Administrators are unable to upload CSV file in Webex Control Hub. Administrators encounter an error when attempting to upload CSV files for both Webex Calling users and devices.

We are working to restore services and appreciate your patience.

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