Outage in Webex by Cisco

Webex Hybrid Services: Some users are unable to schedule meetings in Microsoft Outlook 365

Resolved Minor
October 29, 2025 - Started 5 days ago - Lasted about 5 hours

Incident Report

Engineering has identified an issue where users are unable to schedule meetings in Microsoft Outlook 365 when utilizing the Webex Scheduler Add-in. Additionally, users are unable to download the Webex Scheduler Add-in. As a workaround, users can schedule meetings via the Webex website or the Webex App. We are working towards full restoration at the earliest and we thank you for your patience while we continue to address this issue.

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Latest Updates ( sorted recent to last )
MONITORING 5 days ago - at 10/29/2025 10:04PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 days ago - at 10/29/2025 09:00PM

Engineering is starting to see signs of recovery with the affected services.

We are continuing our efforts towards full restoration and will provide additional updates as they become available.

IDENTIFIED 5 days ago - at 10/29/2025 07:53PM

Our engineering team continues to work on restoring services. We will provide the next update when new information becomes available.

We appreciate your patience while we address this service incident.

IDENTIFIED 5 days ago - at 10/29/2025 06:21PM

Engineering has identified an issue where users are unable to schedule meetings in Microsoft Outlook 365 when utilizing the Webex Scheduler Add-in. Additionally, users are unable to download the Webex Scheduler Add-in. As a workaround, users can schedule meetings via the Webex website or the Webex App.

We are working towards full restoration at the earliest and we thank you for your patience while we continue to address this issue.

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