Outage in Webex by Cisco

Webex Control Hub: Administrators are unable to perform Admin batch Import/Export via CSV

Resolved Minor
December 02, 2025 - Started 6 days ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue that is preventing administrators from performing Admin batch Import/Export via CSV in Webex Control Hub. We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Control Hub

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Latest Updates ( sorted recent to last )
MONITORING 6 days ago - at 12/02/2025 04:16PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 6 days ago - at 12/02/2025 03:40PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 6 days ago - at 12/02/2025 03:17PM

Engineering is investigating an issue that is preventing administrators from performing Admin batch Import/Export via CSV in Webex Control Hub.

We are working towards restoring services and apologize for the inconvenience this may cause.

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