Webex App: iOS users with devices set to Japanese, Spanish (Spain), Romanian, or Indonesian language are experiencing meeting start/join failures

A new version of the mobile iOS Webex App that resolves the issue is now available for download from the Apple App Store.

We will continue to monitor to ensure service stability.

Engineering has identified the issue, and a new version of the mobile iOS Webex App has been submitted to the Apple App Store. Once Apple approves the new version, it will be available for download. In the meantime, customers can use a language other than the four affected languages on their iOS device, a desktop Webex App, or Webex Devices as a temporary workaround. We will provide the next when new information becomes available.

Thank you for your continued patience as we work to resolve this service incident.

Engineering has identified an issue causing meeting join failures for iOS mobile users in the APAC region. This specifically affects the new iOS version of the Webex App client, version 45.12.0.12922, when the app's language is set to Japanese, Spanish (Spain), Romanian, or Indonesian.

We are working towards service restoration at the earliest and apologize for any inconvenience this may cause.