Outage in Webex by Cisco
Webex App: Some users in the US region may experience call join failures and message send failures
Resolved Minor
March 11, 2026 - Started about 2 months ago
- Lasted 1 day
Incident Report
Summary AI Generated
Webex App users in the US region experienced intermittent call join failures and message send failures for 36 minutes. Engineering identified and resolved the issue, restoring services and continuing to monitor for stability.
Engineering is currently investigating an issue that may cause intermittent message send and call join failures affecting devices within the US region.
We apologize for any inconvenience this may cause and will provide further updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 03/12/2026 07:06PM
Engineering has mitigated the impact on message sending and call joining services in the US region. We are now performing extended monitoring to ensure continued stability.
We appreciate your patience and will provide further updates as needed.
IDENTIFIED
about 2 months ago - at 03/12/2026 05:08PM
Engineering continues to work towards full restoration of the impacted services within the US region. They are actively working towards a permanent fix. We will provide additional updates as soon as new information becomes available.
We appreciate your patience while we address this service incident.
IDENTIFIED
about 2 months ago - at 03/12/2026 02:53PM
Engineering has determined that the impact for this incident has resurfaced and requires further investigation.
We are working to restore the service and apologize for any inconvenience this may cause.
RESOLVED
about 2 months ago - at 03/11/2026 08:41PM
Services remain healthy and stable and the issue is now resolved.
We appreciate your patience while we addressed this service incident.
MONITORING
about 2 months ago - at 03/11/2026 06:57PM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
about 2 months ago - at 03/11/2026 05:39PM
Engineering has determined that the impact is ongoing and requires further investigation.
We are working to restore the service and apologize for any inconvenience this may cause.
RESOLVED
about 2 months ago - at 03/11/2026 05:28PM
Services remain healthy and stable and the issue is now resolved.
We appreciate your patience while we addressed this service incident.
MONITORING
about 2 months ago - at 03/11/2026 05:18PM
Engineering has completed remediation activities, and services have been restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
about 2 months ago - at 03/11/2026 05:01PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
about 2 months ago - at 03/11/2026 04:52PM
Engineering is currently investigating an issue that may cause intermittent message send and call join failures affecting devices within the US region.
We apologize for any inconvenience this may cause and will provide further updates as more information becomes available.
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