Outage in Webex by Cisco
Webex Meetings: Some users in the Middle East region may experience degraded media quality and split meeting conditions
Resolved Minor
April 10, 2026 - Started 5 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Webex users in the Middle East region experienced degraded audio and video quality during meetings, with some unable to hear other participants, unmute, or see video content. The incident also caused split meeting conditions between video devices and Webex Meetings clients, affecting core meeting functionality including audio, video, and content sharing. Engineering deployed a fix and restored services after 4.5 hours of disruption.
Engineering is investigating an issue impacting Webex media quality for some users in the Middle East region. Users may notice degraded audio and video quality in their meetings. Some users may be unable to hear each other, unmute, or see video from participants during meetings. Additionally, some users may experience split meeting conditions between video devices and Webex Meetings clients.
We are working to restore the services and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Audio Webex by Cisco Video Platform Webex by Cisco Share content Webex by Cisco Webex MeetingsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 04/10/2026 02:37PM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
5 days ago - at 04/10/2026 02:24PM
Engineering is working to deploy a fix for the incident impacting Webex media quality in the Middle East region. We will continue to monitor the situation closely and provide updates as they become available.
We appreciate your patience while we address this service incident
IDENTIFIED
5 days ago - at 04/10/2026 01:13PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
5 days ago - at 04/10/2026 10:55AM
Engineering is investigating an issue impacting Webex media quality for some users in the Middle East region. Users may notice degraded audio and video quality in their meetings. Some users may be unable to hear each other, unmute, or see video from participants during meetings. Additionally, some users may experience split meeting conditions between video devices and Webex Meetings clients.
We are working to restore the services and apologize for any inconvenience this may cause.
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