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Outage in Webex by Cisco

Webex Meetings: Some users in the Middle East region may experience degraded media quality and split meeting conditions

Resolved Minor
April 10, 2026 - Started 5 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

Webex users in the Middle East region experienced degraded audio and video quality during meetings, with some unable to hear other participants, unmute, or see video content. The incident also caused split meeting conditions between video devices and Webex Meetings clients, affecting core meeting functionality including audio, video, and content sharing. Engineering deployed a fix and restored services after 4.5 hours of disruption.

Engineering is investigating an issue impacting Webex media quality for some users in the Middle East region. Users may notice degraded audio and video quality in their meetings. Some users may be unable to hear each other, unmute, or see video from participants during meetings. Additionally, some users may experience split meeting conditions between video devices and Webex Meetings clients. We are working to restore the services and apologize for any inconvenience this may cause.

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IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
MONITORING 5 days ago - at 04/10/2026 02:37PM

Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.

We appreciate your patience while we addressed this service incident.

IDENTIFIED 5 days ago - at 04/10/2026 02:24PM

Engineering is working to deploy a fix for the incident impacting Webex media quality in the Middle East region. We will continue to monitor the situation closely and provide updates as they become available.

We appreciate your patience while we address this service incident

IDENTIFIED 5 days ago - at 04/10/2026 01:13PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 days ago - at 04/10/2026 10:55AM

Engineering is investigating an issue impacting Webex media quality for some users in the Middle East region. Users may notice degraded audio and video quality in their meetings. Some users may be unable to hear each other, unmute, or see video from participants during meetings. Additionally, some users may experience split meeting conditions between video devices and Webex Meetings clients.

We are working to restore the services and apologize for any inconvenience this may cause.

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