Outage in Webex by Cisco
Webex App: Newly created users may be unable to login to the Webex App
Resolved Minor
April 23, 2026 - Started 7 days ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
Webex App experienced a login issue affecting newly created users on version 46.4, preventing them from accessing their accounts. The incident impacted the Webex App's sign-in and sign-up functionality for approximately 9.4 hours. Engineering resolved the issue through mitigation activities, with users able to use version 46.3 as a temporary workaround during the outage.
Engineering is investigating a login issue affecting newly created users on Webex App version 46.4. As a temporary workaround, affected customers may use version 46.3.
We are working to restore services as quickly as possible and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 04/24/2026 01:37AM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
7 days ago - at 04/23/2026 05:10PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
7 days ago - at 04/23/2026 04:41PM
Engineering is investigating a login issue affecting newly created users on Webex App version 46.4. As a temporary workaround, affected customers may use version 46.3.
We are working to restore services as quickly as possible and apologize for any inconvenience this may cause.
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