Outage in Webex by Cisco
Webex Control Hub: Admins may experience failures when attempting to view Analytics data
Resolved Minor
May 05, 2026 - Started 15 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Webex Control Hub experienced a 4.7-hour outage where administrators of Webex for Government organizations could not access Analytics data, including Calling Analytics, as the data failed to populate properly. The issue affected the Webex Control Hub and Analytics components, preventing administrators from viewing critical analytics information. Engineering identified and resolved the problem, restoring all services with continued monitoring for stability.
Engineering is currently investigating an issue that is preventing Webex Control Hub Administrators of the Webex for Government orgs from accessing the Analytics data. The data is not populating as intended.
We are working towards service restoration and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 05/06/2026 08:26AM
Engineering has successfully restored all services. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
15 days ago - at 05/06/2026 05:01AM
In addition to the previously identified impacts, engineering has also determined that the Calling Analytics (located under Webex Control Hub -> Calling -> Calling Analytics) is similarly affected. We will continue to provide updates as they become available.
IDENTIFIED
15 days ago - at 05/06/2026 03:58AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your patience as we address this service incident.
INVESTIGATING
15 days ago - at 05/06/2026 03:51AM
Engineering is currently investigating an issue that is preventing Webex Control Hub Administrators of the Webex for Government orgs from accessing the Analytics data. The data is not populating as intended.
We are working towards service restoration and apologize for any inconvenience this may cause.
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