Outage in Webex by Cisco
Webex Meetings: Users may experience meeting join failures in the EU region
Resolved Minor
May 19, 2026 - Started 1 day ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Webex Meetings experienced intermittent meeting join failures for users in the EU region, with the issue later expanding to include poor audio and video quality, cascade link delays, and split meeting conditions between video endpoints and Webex clients in the Middle East and EMEA regions. The service disruption lasted approximately 4 hours before engineering completed mitigation activities and restored normal functionality. Users were advised to retry joining meetings during the incident due to its intermittent nature.
Engineering is investigating an issue that is causing meeting join failures for users in the EU region. Users are advised to retry, since the issue is intermittent.
We are working towards service restoration and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 05/19/2026 11:38AM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
1 day ago - at 05/19/2026 11:00AM
In addition to the previously identified impacts, engineering has also determined that the users may also experience poor audio and video quality in the Middle East and EMEA region. Users may experience cascade link delay or failures, creating a split meeting condition between video endpoints and Webex Meetings clients.
We will continue to provide updates as they become available.
IDENTIFIED
1 day ago - at 05/19/2026 08:36AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
1 day ago - at 05/19/2026 08:06AM
Engineering is investigating an issue that is causing meeting join failures for users in the EU region. Users are advised to retry, since the issue is intermittent.
We are working towards service restoration and apologize for any inconvenience this may cause.
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