Outage in Webex by Cisco
Webex Control Hub: Some users are experiencing login failures
Resolved Minor
July 08, 2026 - Started 14 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Control Hub experienced login failures preventing some administrators from accessing the platform and HelpDesk portal, with the issue expanding to include Webex for BroadWorks sign-in, user provisioning, and Wholesale customers. The incident lasted approximately 1.1 hours before engineering completed remediation and restored services.
Engineering is investigating an issue preventing some administrators from accessing Webex Control Hub. Affected users are encountering login failures when attempting to access Webex Control Hub and the HelpDesk portal. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Control Hub Webex by Cisco Sign in Webex by Cisco Webex for BroadWorks Webex by Cisco Sign in Webex by Cisco ProvisioningTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
14 days ago - at 07/08/2026 04:11PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
14 days ago - at 07/08/2026 04:00PM
Upon further investigation engineering identified additional impact to Webex for BroadWorks sign in and user provisioning. Webex for BroadWorks Wholesale customers are also affected. We will continue to monitor the situation closely and provide the next update within one hour or sooner if significant progress occurs.
We appreciate your patience while we work to restore services and apologize for the inconvenience this may cause.
INVESTIGATING
14 days ago - at 07/08/2026 03:40PM
Engineering is investigating an issue preventing some administrators from accessing Webex Control Hub. Affected users are encountering login failures when attempting to access Webex Control Hub and the HelpDesk portal. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
Latest Webex by Cisco outages
Webex Calling: Administrators are experiencing failures with phone provisioning - about 23 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
