Outage in Webex by Cisco
Webex Control Hub: Administrators may be unable to view recorded calls
Resolved Minor
July 20, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Some administrators were unable to view recorded calls through Webex Control Hub, also affecting User Management. Engineering identified the root cause and completed remediation within approximately 2.4 hours, fully restoring the service.
Engineering is investigating an issue preventing some administrators from viewing recorded calls through Webex Control Hub. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore services as quickly as possible and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 07/20/2026 05:47PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
1 day ago - at 07/20/2026 05:27PM
Engineering continues to work toward restoring the service. We will provide an update in one hour or sooner if information becomes available.
Thank you for your continued patience as we address this service incident.
IDENTIFIED
1 day ago - at 07/20/2026 04:20PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within one hour or sooner if significant progress occurs.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
1 day ago - at 07/20/2026 03:44PM
Engineering is investigating an issue preventing some administrators from viewing recorded calls through Webex Control Hub. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore services as quickly as possible and apologize for any inconvenience this may cause.
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