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Outage in Webex by Cisco

Webex Control Hub: Some Administrators are unable to login

Resolved Minor
August 03, 2026 - Started 8 days ago - Lasted about 13 hours

Incident Report

Summary AI Generated

Some administrators in the US region were unable to log into Webex Control Hub, with impact limited to organizations that had single sign-on (SSO) disabled. The issue persisted for approximately 12.8 hours while engineering worked to identify and address the root cause. A fix was deployed on August 4, 2026, restoring full service stability.

Engineering is investigating an issue preventing some administrators in the US region from accessing the Webex Control Hub. Impact is exclusive to Orgs with single sign-on (SSO) disabled. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause

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Latest Updates ( sorted recent to last )
MONITORING 8 days ago - at 08/04/2026 03:22AM

Engineering deployed a fix and Webex Control Hub services are now fully stable and operational.

We will continue to monitor to ensure service stability.

IDENTIFIED 8 days ago - at 08/03/2026 11:41PM

Engineering continues to work toward service restoration. Progress is ongoing as the team implements corrective actions to address the underlying cause of some Administrators being unable to log into Webex Control Hub. We will provide the next update in four hours or sooner if new information becomes available.

Thank you for your continued patience as we address this service incident.

IDENTIFIED 8 days ago - at 08/03/2026 07:41PM

Engineering continues to work towards service restoration. We will continue to monitor the situation closely and provide the next update within four hours or sooner if new information becomes available.

Thank you for your continued patience as we address this service incident.

IDENTIFIED 8 days ago - at 08/03/2026 03:47PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within four hours or sooner if new information becomes available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 8 days ago - at 08/03/2026 03:17PM

Engineering is investigating an issue preventing some administrators in the US region from accessing the Webex Control Hub. Impact is exclusive to Orgs with single sign-on (SSO) disabled. We will provide the next update in one hour or sooner if new information becomes available.

We are working to restore the service and apologize for any inconvenience this may cause

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