Outage in Webex by Cisco
Webex Control Hub: Some users are not receiving password reset emails
Resolved Minor
August 04, 2026 - Started 7 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Control Hub and Webex Meetings experienced a minor incident lasting approximately 1.4 hours in which some users did not receive password reset emails, impacting sign-in and account access. Engineering identified the root cause and completed remediation activities to restore email delivery. Services were confirmed restored and placed under continued monitoring for stability.
Engineering is currently investigating an issue affecting the delivery of password reset emails for some users. This is impacting the delivery of password reset emails for Webex Control Hub and Webex Meetings. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings Webex by Cisco Sign In Webex by Cisco Sign in and sign up Webex by Cisco Webex Control HubTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 08/04/2026 05:59PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
7 days ago - at 08/04/2026 05:50PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within four hours or sooner if significant progress occurs.
Thank you for your continued patience as we address this service incident
INVESTIGATING
7 days ago - at 08/04/2026 05:33PM
Our engineers are still investigating the incident. We will provide the next update in four hours or sooner if new information becomes available.
INVESTIGATING
7 days ago - at 08/04/2026 04:44PM
Engineering is currently investigating an issue affecting the delivery of password reset emails for some users. This is impacting the delivery of password reset emails for Webex Control Hub and Webex Meetings. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore service and apologize for any inconvenience this may cause.
Latest Webex by Cisco outages
Webex Calling: Admins will experience failures when attempting to add or delete devices via Webex Control Hub or APIs - 2 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
