Outage in Webex by Cisco
Webex Calling: Wholesale and Webex for BroadWorks customers may experience provisioning failures
Resolved Minor
August 12, 2026 - Started 19 days ago
- Lasted 44 minutes
Incident Report
Summary AI Generated
Webex Calling experienced a 44-minute global provisioning outage affecting new site and order creation for Wholesale and Webex for BroadWorks customers, while existing sites remained fully operational. Engineering identified the root cause and completed remediation, restoring provisioning services. The incident is now resolved and being monitored for continued stability.
Engineering is investigating a global provisioning issue affecting new site and order creation for wholesale and Webex for BroadWorks customers. Existing sites are not affected. We will provide the next update in 30 minutes or sooner if new information becomes available.
We appreciate your patience while we address this service incident.
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Latest Updates ( sorted recent to last )
MONITORING
19 days ago - at 08/12/2026 06:09PM
Engineering has completed remediation activities, and services are now restored. We are monitoring to confirm continued stability for new site and order creation for wholesale and Webex for BroadWorks customers.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
19 days ago - at 08/12/2026 06:04PM
Engineering has identified the cause of the global provisioning issue affecting new site and order creation for wholesale and Webex for BroadWorks customers. Existing sites remain unaffected. Engineering is working to restore normal provisioning behavior. We will provide the next update in 1 hour or sooner if new information becomes available.
We appreciate your patience while we address this service incident.
INVESTIGATING
19 days ago - at 08/12/2026 05:47PM
Engineering is investigating a global provisioning issue affecting new site and order creation for wholesale and Webex for BroadWorks customers. Existing sites are not affected. We will provide the next update in 30 minutes or sooner if new information becomes available.
We appreciate your patience while we address this service incident.
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