Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Webex by Cisco

Webex Calling: Some Devices are displaying incorrect status in Webex Control Hub

Resolved Minor
August 20, 2026 - Started 12 days ago - Lasted about 5 hours

Incident Report

Summary AI Generated

Some Webex Calling devices displayed incorrect status information in Webex Control Hub, affecting Webex Calling Wholesale administrators across multiple regions for approximately 4.8 hours. Actual calling functionality remained unaffected throughout the incident. Engineering identified and remediated the issue, restoring all regions by August 20, 2026, with AZN and EUN regions recovered first.

Engineering is investigating an issue which may cause some Webex Calling devices to display an incorrect status in Webex Control Hub for Webex Calling Wholesale administrators. Calling functionality remains unaffected. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
MONITORING 11 days ago - at 08/20/2026 04:34PM

Engineering has completed remediation activities and services are now restored for all regions.

We will continue to monitor to ensure service stability.

IDENTIFIED 12 days ago - at 08/20/2026 03:41PM

Engineering continues to work towards mitigation and restoration, affected services have been restored for AZN and EUN regions. We will provide the next update in four hours or sooner if new information becomes available.

We will continue to monitor and work on restoring the remaining affected regions. We apologize for the inconvenience this has caused.

IDENTIFIED 12 days ago - at 08/20/2026 02:10PM

Our engineers continue to work to restore services. We will provide the next update in four hours or sooner if new information becomes available.

Thank you for your continued patience as we address this service incident.

IDENTIFIED 12 days ago - at 08/20/2026 01:09PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 12 days ago - at 08/20/2026 12:19PM

Engineering is investigating an issue which may cause some Webex Calling devices to display an incorrect status in Webex Control Hub for Webex Calling Wholesale administrators. Calling functionality remains unaffected. We will provide the next update in one hour or sooner if new information becomes available.

We are working to restore the service and apologize for any inconvenience this may cause.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook