Webex Calling: Some Devices are not visible in Collaboration Control Hub

Engineering has completed remediation activities and is monitoring recovery. Device visibility has been restored for most affected instances, and some affected device listings may take up to 24 hours to fully reappear as backend refresh processes complete.

We appreciate your patience while we addressed this service incident.

Engineering continues to work toward full restoration of device visibility and management in Collaboration Control Hub. We are monitoring progress closely and will provide the next update in four hours, or sooner if more information becomes available.

Thank you for your continued patience as we work to resolve this incident.

Engineering has identified the issue in Collaboration Control Hub affecting the ability to view or manage ATA, VG, and DECT devices. Calling services and device registrations remain operational, and the impact is currently limited to device visibility and management. Engineering is working to restore normal access to affected device information in Control Hub.

We will provide the next update within 1 hour, or sooner if new information becomes available.

Thank you for your patience while we work to address this service incident.

Engineering is investigating an issue within Collaboration Control Hub that is affecting the ability to view or manage ATA, VG, and DECT devices. Please be assured that while device visibility in the portal is impacted, Webex Calling services and device registrations remain fully functional. We are working to restore the service as soon as possible and will provide the next update in 30 minutes or sooner if new information becomes available.

We appreciate your patience while we address this service incident.