Outage in Webex by Cisco
Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT
Resolved Minor
September 02, 2026 - Started 19 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
**Webex VIMT Audio/Video Degradation – September 2, 2026** US-region users experienced intermittent degraded audio and video quality when joining Microsoft Teams meetings through Webex's Video Integration for Microsoft Teams (VIMT). Engineering identified the root cause, applied mitigation steps, and restored services after approximately 2.9 hours. The incident was resolved and monitored for stability with no further impact reported.
Engineering is investigating an issue where some use may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region.
We will provide the next update in 30 minutes or sooner if new information becomes available.
Thank you for your patience while we work to address this service incident.
Components affected
Webex by Cisco Gateway and Solutions Webex by Cisco Video Integration for Microsoft Teams (VIMT)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
19 days ago - at 09/02/2026 06:22PM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
19 days ago - at 09/02/2026 05:31PM
Engineering has identified the issue causing some users in the US region to experience intermittent degraded audio or video quality when joining Microsoft Teams meetings via VIMT. Mitigation steps remain in place to reduce further impact, and engineering continues to validate service stability.
We will provide the next update in one hour or sooner if new information becomes available.
Thank you for your patience while we work to address this service incident.
IDENTIFIED
19 days ago - at 09/02/2026 04:34PM
Engineering has identified the issue causing some users to experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region.
Mitigation steps have been applied to reduce further impact, and engineering is monitoring service performance.
We will provide the next update in one hour or sooner if new information becomes available.
Thank you for your patience while we work to address this service incident.
INVESTIGATING
19 days ago - at 09/02/2026 04:21PM
Engineering is investigating an issue where some use may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region.
We will provide the next update in 30 minutes or sooner if new information becomes available.
Thank you for your patience while we work to address this service incident.
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