Outage in Webex by Cisco
Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT
Resolved Minor
September 08, 2026 - Started 13 days ago
- Lasted 40 minutes
Incident Report
Summary AI Generated
Some users in the US region experienced intermittent degraded audio and video quality when joining Microsoft Teams meetings through Webex's Video Integration for Microsoft Teams (VIMT). The incident lasted approximately 40 minutes before engineering identified the root cause and applied mitigation steps. Services were fully restored and returned to normal stability.
Engineering is investigating an issue where some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region. We will provide the next update in 30 minutes or sooner if new information becomes available.
Thank you for your patience while we work to address this service incident.
Components affected
Webex by Cisco Gateway and Solutions Webex by Cisco Video Integration for Microsoft Teams (VIMT)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
13 days ago - at 09/08/2026 02:12PM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
13 days ago - at 09/08/2026 02:08PM
Engineering has identified the issue causing some users in the US region to experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT.
Mitigation steps have been applied to reduce further impact, and engineering is monitoring service performance. We will provide the next update in one hour or sooner if new information becomes available.
Thank you for your patience while we work to address this service incident.
INVESTIGATING
13 days ago - at 09/08/2026 01:52PM
Engineering is investigating an issue where some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region. We will provide the next update in 30 minutes or sooner if new information becomes available.
Thank you for your patience while we work to address this service incident.
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