Collaboration Control Hub: Some administrators are unable to remote access devices from Collaboration Control Hub

Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.

We appreciate your patience while we addressed this service incident.

Engineering has made significant progress toward service restoration. We will provide the next update in two hours or sooner if new information becomes available.

Thank you for your continued patience as we address this service incident.

Engineering continues to work toward service restoration. We will provide the next update in two hours or sooner if new information becomes available. As a workaround, affected admins can use the web interface to remotely access devices on their local network.

We are working to restore the service and apologize for any inconvenience this may cause.

Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional.

We are working to restore services and apologize for the inconvenience this may cause.