Outage in Webex by Cisco
Webex Services: Multiple services degradation in APAC region
Resolved Minor
September 30, 2026 - Started 2 days ago
- Lasted 24 minutes
Incident Report
Summary AI Generated
Webex experienced a 24-minute degradation across multiple services in the APAC region, affecting Webex Meetings, Video Platform, and Webex Audio. Users encountered split meeting conditions, one-way audio, and audio quality issues. Engineering identified and remediated the issue, restoring services by 04:42 UTC on September 30, 2026.
Engineering is investigating an issue which impacted multiple services in APAC region. Some users may experience cascade failure causing split meeting condition. Some users may experience one way audio in the meeting. Additionally, Some users may experience audio quality degradation.
We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings Webex by Cisco Video Platform Webex by Cisco Webex AudioTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 09/30/2026 04:42AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
2 days ago - at 09/30/2026 04:39AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur.
INVESTIGATING
2 days ago - at 09/30/2026 04:35AM
Engineering is investigating an issue which impacted multiple services in APAC region. Some users may experience cascade failure causing split meeting condition. Some users may experience one way audio in the meeting. Additionally, Some users may experience audio quality degradation.
We are working towards service restoration and apologize for any inconvenience this may cause.
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