Outage in Webex by Cisco
Collaboration Control Hub: Data errors in Workspaces CSV files exported for bulk management
Resolved Minor
October 02, 2026 - Started 9 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Webex Control Hub experienced a 6-hour incident where administrators were unable to export Workspaces to CSV for bulk management, and when exports were possible, the files contained inaccurate or erroneous data. The issue affected Service Configuration within Webex Control Hub, blocking or corrupting bulk workspace management tasks. Engineering identified and remediated the issue, with services confirmed restored and under continued monitoring.
Engineering is investigating an issue impacting the bulk management of Webex Workspaces from Collaboration Control Hub. Administrators are currently unable to export workspaces to CSV for bulk management tasks. We will provide the next update in one hour or sooner should significant progress occur.
We are working to restore the service and apologize for any inconvenience this may cause.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 10/02/2026 06:02PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
9 days ago - at 10/02/2026 03:01PM
Engineering has identified the issue impacting the bulk management of Webex Workspaces from Collaboration Control Hub. Affected administrators may continue to observe inaccurate data when exporting workspaces to CSV for bulk management tasks. Engineering is continuing efforts to restore the service and address the CSV export behavior. We have transitioned to updates every 4 hours, or sooner if new information becomes available.
Thank you for your continued patience as we address this service incident.
IDENTIFIED
9 days ago - at 10/02/2026 02:03PM
Engineering has identified an issue impacting the bulk management of Webex Workspaces. After exporting workspaces to a CSV file for bulk management tasks, administrators are observing inaccurate or erroneous data. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
9 days ago - at 10/02/2026 12:47PM
Engineering is investigating an issue impacting the bulk management of Webex Workspaces from Collaboration Control Hub. Administrators are currently unable to export workspaces to CSV for bulk management tasks. We will provide the next update in one hour or sooner should significant progress occur.
We are working to restore the service and apologize for any inconvenience this may cause.
Latest Webex by Cisco outages
Webex Contact Center Enterprise: Intermittent Agent Desktops and Console access failures in the US region - 38 minutes ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
