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Outage in Webex by Cisco

Webex Calling: Inbound call failures impacting Cisco Calling Plan users in the Canada region

Resolved Minor
October 10, 2026 - Started about 16 hours ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Webex Calling experienced inbound call failures affecting Cisco Calling Plan users in the Canada region for approximately 2.5 hours. Engineering identified the issue and implemented mitigation measures to restore service. The incident was resolved following remediation activities, with monitoring continuing to ensure stability.

Engineering is investigating an issue that is causing some Cisco Calling plan users in the Canada region to experience failures with inbound calls. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )
MONITORING about 14 hours ago - at 10/10/2026 09:12PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 15 hours ago - at 10/10/2026 08:18PM

Engineering continues to implement mitigation measures to address the issue causing intermittent inbound call failures for Webex Calling users in the Canada region.

We will provide the next update in one hour, or sooner if significant progress is made.

IDENTIFIED about 16 hours ago - at 10/10/2026 07:13PM

Engineering has identified the issue and is working towards service restoration. We will continue to monitor the situation and provide the next update in one hour, or earlier if there is a significant update.

Thank you for your patience as we address this service incident.

INVESTIGATING about 16 hours ago - at 10/10/2026 06:55PM

Engineering is investigating an issue that is causing some Cisco Calling plan users in the Canada region to experience failures with inbound calls.

We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.

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