Outage in Webflow

Reports of form notification emails not being received

Resolved Major
September 30, 2025 - Started 24 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating reports that form notification emails are not being delivered as expected for some customers. This correlates with an ongoing with an Incident that our upstream mail provider is facing, but we are working diligently to validate the root cause and will share another update as soon as possible. In the meantime, form submissions can be accessed from the Forms tab in Site Settings.
Components affected
Webflow Email Notifications

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/30/2025 06:10PM

This incident has been resolved following a fix from our upstream provider. Form notification emails are now being delivered as expected.
We appreciate your patience while we worked to restore normal service.

MONITORING 23 days ago - at 09/30/2025 05:48PM

A fix has been implemented by our upstream provider, and we are actively monitoring to ensure that form notification emails are being delivered as expected.

IDENTIFIED 24 days ago - at 09/30/2025 05:09PM

Our upstream provider is continuing to work on a fix for this issue, and we are sharing updates as new information becomes available. In the meantime, form submissions remain accessible from the Forms tab in Site Settings.

IDENTIFIED 24 days ago - at 09/30/2025 02:15PM

Our upstream provider are continuing to work to resolve this issue as a matter of urgency, and we will continue to share updates as new information becomes available. In the meantime, form submissions can be accessed from the Forms tab in Site Settings.

IDENTIFIED 24 days ago - at 09/30/2025 01:11PM

We have identified that some form notification emails are not being delivered due to an issue with an upstream provider. Our provider has identified the issue and is working towards a solution.

While they work to resolve the issue, form submissions can be accessed from the Forms tab in Site Settings.

INVESTIGATING 24 days ago - at 09/30/2025 12:25PM

We are currently investigating reports that form notification emails are not being delivered as expected for some customers. This correlates with an ongoing with an Incident that our upstream mail provider is facing, but we are working diligently to validate the root cause and will share another update as soon as possible.

In the meantime, form submissions can be accessed from the Forms tab in Site Settings.

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