[MONITORING] Reports of intermittent 5xx errors on some hosted sites and issues accessing Webflow services

Some sites experienced intermittent 5xx errors and issues accessing Webflow services between 14:15 UTC on April 14 and 04:08 UTC on April 15.

Following the fix implemented in coordination with an upstream provider and a period of monitoring, we’re no longer seeing customer impact related to this issue. This incident is now resolved.

All services are operating as expected at this time. Thank you for your patience while we worked through this.

We’re continuing to monitor the situation following the fix implemented in coordination with an upstream provider. At this time, we’re seeing stable performance and are not observing further customer impact.

Our team remains actively engaged and is watching closely to ensure services continue operating as expected. If you continue to experience issues, we recommend retrying your request or clearing your browser cache.

We’ll share another update as soon as we have additional information. Thank you again for your patience while we worked through this.

A fix has been implemented in coordination with an upstream provider, and we’re no longer seeing customer impact related to this issue.
If you continue to experience issues, we recommend clearing your browser cache and retrying.
We’ll continue to monitor closely to ensure services remain stable. Thank you for your patience while we worked to resolve this.

We’re continuing to work closely with an upstream provider to implement additional changes aimed at resolving this issue. While we’ve seen improvement, a small number of sites may still experience intermittent errors or difficulty accessing Webflow services.

Our team remains actively engaged and is monitoring progress as these changes are rolled out. We understand the ongoing impact and appreciate your continued patience while we work toward full resolution.

For impacted sites, we still recommend holding off on restoring or publishing until services are fully stabilized.

We’ll share another update as soon as more information becomes available.

We are continuing to implement changes in coordination with an upstream provider as we work through the remaining steps required to restore service for the small number of sites still impacted by this issue.

Our team remains fully engaged and is monitoring progress closely as this work continues. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.

For impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.

We will continue to share updates as progress is made.

We are continuing to implement changes in coordination with an upstream provider and are making progress toward restoring service for the small number of sites that remain impacted by this issue.

Our team remains fully engaged and is monitoring progress closely as this work continues. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.

For impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.

We will continue to share updates as progress is made.

We are continuing to implement changes in coordination with an upstream provider to restore service for the small number of sites that remain impacted by this issue.

Our team remains actively engaged and is monitoring progress closely as this work continues. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.

For impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.

We will continue to share updates as progress is made.

We have identified the underlying issue and are preparing to implement changes with an upstream provider to help restore service for the small number of sites that remain impacted by this issue.

At this time, our team is monitoring progress closely as this work moves forward. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.

For impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.

We will continue to share updates as progress is made.

We are continuing to work with an upstream provider to restore full service for the small number of sites that remain impacted by this issue.

At this time, our team is actively monitoring progress and awaiting further updates. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.

We recommend refraining from restoring sites while we continue to stabilize services.

We will continue to share updates as progress is made.

We are continuing to investigate this issue.

We are continuing to work urgently with our upstream storage provider to identify the best path forward to restore full service on the subset of sites that remain impacted by this issue.

We recognize the impact this issue is having for the remaining customers impacted and our entire team remains focused on resolving this incident as soon as possible.

We have made further progress in mitigating this issue, and at this time only a small number of sites remain impacted. Sites that remain impacted by this issue may experience the following:
- CMS items not loading as expected or appearing as missing inside the CMS Data Manager
- Issues working on CMS pages and/or pages with Collection Lists in the Webflow Canvas
- Hosted site pages failing to load with 5xx errors
- Errors when publishing

As we continue working toward full resolution with the active and urgent support of our upstream provider, we have temporarily disabled backup creation and corresponding restore actions out of an abundance of caution for all customers. Existing backup versions already created remain stable and unaffected.

Our team remains actively focused on resolving the issue for all impacted sites and restoring full functionality. We will continue to share updates as progress is made.We appreciate your continued patience.

We have made significant progress in mitigating the issue impacting hosted sites, the Dashboard, Webflow Canvas, Webflow.com, Form submissions and the Public API. As a result, service has now been restored for the majority of customers.

Our entire team remains fully engaged and is focused on resolving the issue for all remaining customers. We will continue to share updates as this work progresses.

We appreciate your continued patience and understanding as we work toward full resolution.

We are continuing to investigate an issue impacting the following services: Hosted Sites, Dashboard, Webflow Canvas, Form submissions, Public API, and Webflow.com.

Our team is making progress and remains fully engaged in resolving this issue as quickly as possible. Current efforts include:
- Implementing mitigation actions aimed at reducing number of impacted sites
- Working closely with our upstream cloud provider to investigate and identify further possible mitigation actions

If you are able to access the Dashboard or interact with sites via the API, we recommend refraining from republishing sites at this time while we continue to stabilize our services.

We understand the disruption this is causing and truly appreciate your continued patience. We will share another update as soon as more information becomes available.

We are continuing to investigate an issue causing 5xx errors on some hosted sites and preventing the Dashboard, Webflow Canvas, and Webflow.com from loading as expected as a matter of urgency. We have also identified that the public API and form submissions are impacted.

We sincerely appreciate your patience and understanding as we work to resolve this incident.

We are continuing to investigate an issue causing 5xx errors on some hosted sites and preventing the Dashboard, Webflow Canvas, and Webflow.com from loading as expected. We are actively working to identify the root cause and restore normal service as quickly as possible.

If you are able to access the Dashboard or interact with sites via our public API, we recommend refraining from republishing sites at this time while we work to resolve the issue.

We will share another update as soon as more information becomes available.

We are currently investigating reports of 5xx errors affecting some hosted sites, as well as issues loading the Dashboard.

Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We will share another update as soon as possible.