Outage in WebID Solutions
Partial outage - AccountID
Resolved MajorIncident Report
Our team is currently investigating some issues in the AccountID process .
We will keep you informed about further steps and measures taken.
Components affected
WebID Solutions AccountIDTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/12/2026 01:19PM
Incident is resolved
MONITORING
2 months ago - at 02/12/2026 10:15AM
The issue has been fixed. The WebID team continues to monitor the process.
IDENTIFIED
2 months ago - at 02/11/2026 02:27PM
All transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.
INVESTIGATING
2 months ago - at 02/11/2026 12:37PM
Our team is currently investigating some issues in the AccountID process .
We will keep you informed about further steps and measures taken.
Latest WebID Solutions outages
Production outage - biometric scan for automated products - 3 months ago
Staging unavailable - 5 months ago
Database cluster outage - 6 months ago
Database cluster outage - 7 months ago
Degraded performance - Video quality at VSC Solingen site - 7 months ago
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