Outage in WebID Solutions
Partial outage - AccountID
Resolved MajorIncident Report
Our team is currently investigating some issues in the AccountID process .
We will keep you informed about further steps and measures taken.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 02/12/2026 01:19PM
Incident is resolved
MONITORING
23 days ago - at 02/12/2026 10:15AM
The issue has been fixed. The WebID team continues to monitor the process.
IDENTIFIED
23 days ago - at 02/11/2026 02:27PM
All transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.
INVESTIGATING
24 days ago - at 02/11/2026 12:37PM
Our team is currently investigating some issues in the AccountID process .
We will keep you informed about further steps and measures taken.
Latest WebID Solutions outages
Production outage - biometric scan for automated products - about 1 month ago
Staging unavailable - 4 months ago
Database cluster outage - 5 months ago
Database cluster outage - 5 months ago
Degraded performance - Video quality at VSC Solingen site - 5 months ago
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