Outage in WebID Solutions

Degraded performance - Namirial Signing Service

Resolved Major

April 21, 2026 - Started 9 days ago - Lasted about 4 hours
Official incident page

Incident Report

Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners connected to the Namirial Signing Service may be impacted. Namirial is currently investigating the issue. We will keep you updated.

Components affected

WebID Solutions AccountID WebID Solutions SignID WebID Solutions SignID Direct

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 04/21/2026 06:39PM

The problem has been resolved.

MONITORING 8 days ago - at 04/21/2026 05:40PM

Our TSP has identified the issue and deployed a fix. The signing service has been restored; however, Namirial is still reporting degraded performance. We will keep you updated.

IDENTIFIED 8 days ago - at 04/21/2026 04:53PM

Our TSP, Namirial, has identified the root cause and is currently working on a fix. We will keep you updated.

INVESTIGATING 8 days ago - at 04/21/2026 04:07PM

Our TSP, Namirial, has informed us that their signing service is currently experiencing a full outage. We’ll keep you updated.

INVESTIGATING 9 days ago - at 04/21/2026 03:16PM

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