Outage in Webshare

Intermittent connectivity issues on some USA Proxies

Resolved Minor

May 26, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Webshare Proxy Server

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/26/2024 02:38PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/26/2024 02:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 05/26/2024 11:30AM

We have identified the problematic IP ranges. You can replace any non-working IP ranges free of charge by following the steps below:

1) Navigate to Proxy Replace page (https://proxy.webshare.io/proxy/replace).
2) Click on the "Proxy is not available for more than 15 minutes" option.
3) Click "Save Changes" button.

Thank you for your patience and we apologize for any inconvenience this outage may have caused.

IDENTIFIED over 1 year ago - at 05/26/2024 11:30AM

We have escalated the issue with the network providers

INVESTIGATING over 1 year ago - at 05/26/2024 11:30AM

We are currently investigating this issue.

Latest Webshare outages

Proxy error rate increase - 4 days ago

Slow load times - 8 days ago

Proxy list updates taking longer than usual - 9 days ago

Slow response times and elevated prox from Australian proxies - about 1 month ago

Slow dashboard and proxy response - 2 months ago

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