Outage in Webshare

Intermittent connectivity issues on some USA Proxies

Resolved Minor
May 26, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Webshare Proxy Server

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/26/2024 02:38PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/26/2024 02:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 05/26/2024 11:30AM

We have identified the problematic IP ranges. You can replace any non-working IP ranges free of charge by following the steps below:

​1) Navigate to Proxy Replace page (https://proxy.webshare.io/proxy/replace).
​2) Click on the "Proxy is not available for more than 15 minutes" option.
​3) Click "Save Changes" button.

​Thank you for your patience and we apologize for any inconvenience this outage may have caused.

IDENTIFIED over 1 year ago - at 05/26/2024 11:30AM

We have escalated the issue with the network providers

INVESTIGATING over 1 year ago - at 05/26/2024 11:30AM

We are currently investigating this issue.

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