Outage in Webshipper

Cloudfare API services issues affecting support tools and Shopify

Resolved Major
December 05, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing some downtime on some of our internal support tools. This may cause some delays in our handling of support requests. The incident does not affect Webshippers core platforms - but it may affect external systems like Shopify and carriers. The issues is related to recent status messages posted by Cloudflare. For more information, please see their status page at https://www.cloudflarestatus.com/
Components affected
Webshipper External Order Channel Status Webshipper Other

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/05/2025 09:50AM

This incident has been resolved.

MONITORING about 1 month ago - at 12/05/2025 09:26AM

Our support tool and Shopify are running again. We apologize for any delays in responses.

INVESTIGATING about 1 month ago - at 12/05/2025 09:13AM

We are seeing some downtime on some of our internal support tools.
This may cause some delays in our handling of support requests.

The incident does not affect Webshippers core platforms - but it may affect external systems like Shopify and carriers.

The issues is related to recent status messages posted by Cloudflare.
For more information, please see their status page at https://www.cloudflarestatus.com/

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