Outage in WeGift

Some pages on the Connect portal are not loading

Resolved Major
July 18, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with the Connect Portal which is causing some pages not to load properly.
Components affected
WeGift Web Portal
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/18/2023 08:43PM

This incident is now resolved. Sorry for any inconvenience this issue has caused. We will be reviewing our deployment pipeline to identify the root cause and prevent this happening again.

MONITORING about 2 years ago - at 07/18/2023 08:34PM

We've identified the issue as fault with an ongoing deployment. We've implemented a fix for this. The web portal should now be operational. We'll continue to monitor the situation.

INVESTIGATING about 2 years ago - at 07/18/2023 08:16PM

We are currently investigating an issue with the Connect Portal which is causing some pages not to load properly.

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