Outage in WeGift

Degraded performance

Resolved Minor
October 23, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing a performance degradation to our service which we are actively investigating. During this outage you or your customers may experience issues accessing the web portal or placing requests on the API Please check this page for further updates as we continue to look into the situation.
Components affected
WeGift B2B Sync API WeGift Web Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/25/2023 12:29PM

- We’ve rerouted that endpoint to go into the catalog pods to avoid any future issues with other areas of scion
- We have an MR open to reduce the size of the reconciliation requests to scion
- We disabled the reconciliation on prod until we are 100% it won’t cause issues

MONITORING about 2 years ago - at 10/25/2023 12:29AM

We have applied some mitigation actions and are seeing performance increases. We will continue to monitor and assess the situation.

INVESTIGATING about 2 years ago - at 10/25/2023 12:18AM

We are currently experiencing a performance degradation to our service which we are actively investigating.

During this outage you or your customers may experience issues accessing the web portal or placing requests on the API

Please check this page for further updates as we continue to look into the situation.

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