Outage in WeGift

Runa Card Payment failures - update

Resolved Minor
November 24, 2023 - Started about 1 year ago - Lasted 41 minutes
Official incident page

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Outage Details

We have identified the cause affecting card payments on the Runa Platform. This is due to the payment processor facing intermittent issues. Unfortunately, there is nothing Runa can do to solve this, as it is not related to our platform or systems. We have reached out to them and are awaiting a response on when we can expect a resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/24/2023 11:44PM

The issue with our payment processor has now been resolved.

IDENTIFIED about 1 year ago - at 11/24/2023 11:08PM

We have identified the cause affecting card payments on the Runa Platform.

This is due to the payment processor facing intermittent issues. Unfortunately, there is nothing Runa can do to solve this, as it is not related to our platform or systems.

We have reached out to them and are awaiting a response on when we can expect a resolution.

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