Outage in WeGift

Macy's US orders are failing

Resolved Minor
July 21, 2024 - Started 8 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Macy's US (MACYS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 07/22/2024 08:42AM

This incident has been resolved.

MONITORING 8 months ago - at 07/22/2024 07:42AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 8 months ago - at 07/21/2024 05:10PM

We are currently investigating an issue causing some orders of Macy's US (MACYS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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