Outage in WeGift

Saturn DE orders are failing

Resolved Minor
November 28, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 11/28/2024 07:53PM

This incident has been resolved.

INVESTIGATING 7 months ago - at 11/28/2024 06:23PM

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 7 months ago - at 11/28/2024 06:19PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 7 months ago - at 11/28/2024 06:18PM

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 7 months ago - at 11/28/2024 06:17PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 7 months ago - at 11/28/2024 06:12PM

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 7 months ago - at 11/28/2024 06:11PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 7 months ago - at 11/28/2024 06:07PM

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 7 months ago - at 11/28/2024 06:06PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 7 months ago - at 11/28/2024 06:02PM

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 7 months ago - at 11/28/2024 06:00PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 7 months ago - at 11/28/2024 05:57PM

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 7 months ago - at 11/28/2024 05:53PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 7 months ago - at 11/28/2024 05:52PM

We are currently investigating an issue causing some orders of Saturn DE (SAT-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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