Outage in WeGift

Swarovski DE orders are failing

Resolved Minor
December 28, 2024 - Started about 17 hours ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 12/28/2024 10:16PM

This incident has been resolved.

INVESTIGATING about 16 hours ago - at 12/28/2024 09:09AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 12/28/2024 09:05AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 12/28/2024 08:59AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 12/28/2024 08:59AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 12/28/2024 08:54AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 12/28/2024 08:54AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 12/28/2024 08:49AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 12/28/2024 08:49AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 12/28/2024 08:44AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 12/28/2024 08:40AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 12/28/2024 08:34AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 12/28/2024 08:34AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 12/28/2024 08:29AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 12/28/2024 08:25AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 12/28/2024 08:19AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 17 hours ago - at 12/28/2024 08:15AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 17 hours ago - at 12/28/2024 08:09AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 17 hours ago - at 12/28/2024 08:09AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 17 hours ago - at 12/28/2024 08:04AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 17 hours ago - at 12/28/2024 07:59AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 17 hours ago - at 12/28/2024 07:54AM

We are currently investigating an issue causing some orders of Swarovski DE (SWAR-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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