Outage in WeGift

Douglas DE orders are failing

Resolved Minor
January 11, 2025 - Started 13 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Douglas DE (DOUG-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 01/14/2025 01:50PM

This incident has been resolved.

MONITORING 10 days ago - at 01/14/2025 12:49PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 13 days ago - at 01/11/2025 03:18PM

We are currently investigating an issue causing some orders of Douglas DE (DOUG-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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