Outage in WeGift

Sephora US orders are failing

Resolved Minor
May 09, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/09/2025 03:29AM

This incident has been resolved.

MONITORING 5 days ago - at 05/09/2025 02:29AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 5 days ago - at 05/09/2025 01:19AM

We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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