Outage in WeGift

Swarovski UK orders are failing

Resolved Minor
May 17, 2025 - Started about 23 hours ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 05/18/2025 12:08PM

This incident has been resolved.

INVESTIGATING about 13 hours ago - at 05/18/2025 12:58AM

We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 13 hours ago - at 05/18/2025 12:54AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 23 hours ago - at 05/17/2025 03:03PM

We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 23 hours ago - at 05/17/2025 03:00PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 23 hours ago - at 05/17/2025 02:48PM

We are currently investigating an issue causing some orders of Swarovski UK (SWAR-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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