Outage in WeGift

Zappos.com US orders are failing

Resolved Minor
May 18, 2025 - Started 24 days ago - Lasted 35 minutes
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 05/18/2025 06:18AM

This incident has been resolved.

INVESTIGATING 24 days ago - at 05/18/2025 06:13AM

We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 24 days ago - at 05/18/2025 06:13AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 24 days ago - at 05/18/2025 06:08AM

We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 24 days ago - at 05/18/2025 06:08AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 24 days ago - at 05/18/2025 06:03AM

We are currently investigating an issue causing some orders of Zappos.com US (ZAPPO-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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