Outage in WeGift

MANGO NL orders are failing

Resolved Minor
May 20, 2025 - Started about 8 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of MANGO NL (MANGO-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 05/20/2025 10:16PM

This incident has been resolved.

INVESTIGATING about 8 hours ago - at 05/20/2025 06:21PM

We are currently investigating an issue causing some orders of MANGO NL (MANGO-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 8 hours ago - at 05/20/2025 06:19PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 8 hours ago - at 05/20/2025 06:16PM

We are currently investigating an issue causing some orders of MANGO NL (MANGO-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 8 hours ago - at 05/20/2025 06:14PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 8 hours ago - at 05/20/2025 06:11PM

We are currently investigating an issue causing some orders of MANGO NL (MANGO-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 8 hours ago - at 05/20/2025 06:09PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 8 hours ago - at 05/20/2025 06:06PM

We are currently investigating an issue causing some orders of MANGO NL (MANGO-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 8 hours ago - at 05/20/2025 06:04PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 8 hours ago - at 05/20/2025 06:01PM

We are currently investigating an issue causing some orders of MANGO NL (MANGO-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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