Outage affecting Runa API

Our service provider has fully resolved the underlying fault, and we've removed the temporary mitigation. Since the initial fix, we've seen orders processing normally without any additional issues.

We'll be publishing a postmortem on this incident shortly. Thank you again for your patience throughout this outage.

Our network services provider has informed us that the root cause of the outage has been resolved, and they're beginning to see services recover.

We will maintain our mitigation until the underlying service is fully restored. Thanks so much for your patience while we worked through this.

We are continuing to monitor for any further issues.

We have identified the specific service that is causing this outage and have deployed a mitigation while our provider resolves the root cause. The Runa API, including ordering is now operational.

We will continue to monitor the situation and appreciate your patience and understanding.

We've identified the cause of the issue to an outage with our network services provider. We're closely monitoring the situation as our provider works to resolve the issue.

We understand the impact this has on you and appreciate your patience as we await their resolution. We will provide another update as soon as more information becomes available.

We are currently investigating an outage to the Runa API. We are currently seeing a wide outage including the ordering API. Further updates will be provided as we learn more.