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Outage in WeGift

Temporary Access Issues with some links on spend.runa.io - Workarounds Available

Resolved Major
June 20, 2025 - Started 10 months ago - Lasted about 2 months
Official incident page

Incident Report

We've received reports that spend.runa.io has been incorrectly flagged as malicious by some security systems. This is a false positive - our site remains secure and legitimate, but some Internet Service Providers (ISPs) and security tools are incorrectly blocking access to it. This type of misclassification can happen to any legitimate website and does not reflect any actual security concerns with our platform. ## **Immediate Workarounds Available** **1. Switch Networks** Toggle between your mobile data and WiFi, as the blocking may only affect one network type. **2. Use Alternative URLs** Replace the original URL with one of these alternatives (Make sure to retain the hyphen when you replace): - Replace **`spend.runa.io/-/{token}`** with **`payout.runa.io/-/{token}`** - Replace **`spend.runa.io/-/{token}`** with **`spend.mypayout.io/-/{token}`** We are actively working with our infrastructure providers and security vendors to resolve this false flagging issue.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/13/2025 03:11PM

This incident has been resolved.

MONITORING 10 months ago - at 06/21/2025 11:11PM

We believe that all original payout links should now work. We have worked with the security vendors and removed the incorrect classification. We will continue to monitor.

IDENTIFIED 10 months ago - at 06/20/2025 05:11PM

We've received reports that spend.runa.io has been incorrectly flagged as malicious by some security systems. This is a false positive - our site remains secure and legitimate, but some Internet Service Providers (ISPs) and security tools are incorrectly blocking access to it. This type of misclassification can happen to any legitimate website and does not reflect any actual security concerns with our platform.

## **Immediate Workarounds Available**

**1. Switch Networks**

Toggle between your mobile data and WiFi, as the blocking may only affect one network type.

**2. Use Alternative URLs**

Replace the original URL with one of these alternatives (Make sure to retain the hyphen when you replace):

- Replace **`spend.runa.io/-/{token}`** with **`payout.runa.io/-/{token}`**
- Replace **`spend.runa.io/-/{token}`** with **`spend.mypayout.io/-/{token}`**

We are actively working with our infrastructure providers and security vendors to resolve this false flagging issue.

Latest WeGift outages

Cdiscount FR orders are failing - about 21 hours ago
Dehner DE orders are failing - about 23 hours ago

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