Outage in WeGift

Pay to Card EUR orders are failing

Resolved Minor
October 11, 2025 - Started about 5 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Pay to Card EUR (P2C-EUR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 10/11/2025 10:03PM

This incident has been resolved.

MONITORING about 5 hours ago - at 10/11/2025 09:03PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 5 hours ago - at 10/11/2025 08:54PM

We are currently investigating an issue causing some orders of Pay to Card EUR (P2C-EUR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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