Outage in WeGift

Old Navy CA orders are failing

Resolved Minor
October 13, 2025 - Started 22 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Old Navy CA (OLDNAV-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/13/2025 09:34PM

This incident has been resolved.

MONITORING 22 days ago - at 10/13/2025 08:34PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 22 days ago - at 10/13/2025 06:26PM

We are currently investigating an issue causing some orders of Old Navy CA (OLDNAV-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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