Outage in WeGift

Microsoft Xbox Game Pass Ult 3M ESD NO orders are failing

Resolved Minor
October 15, 2025 - Started 30 days ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 3M ESD NO (MSGU3-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 10/15/2025 11:10PM

This incident has been resolved.

MONITORING 30 days ago - at 10/15/2025 10:10PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 30 days ago - at 10/15/2025 12:43PM

We are currently investigating an issue causing some orders of Microsoft Xbox Game Pass Ult 3M ESD NO (MSGU3-NO) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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