Outage in WeGift

Virgin Experience UK orders are failing

Resolved Minor
October 29, 2025 - Started about 24 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Virgin Experience UK (VRGNEXP-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 10/29/2025 10:42PM

This incident has been resolved.

MONITORING about 20 hours ago - at 10/29/2025 09:42PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 24 hours ago - at 10/29/2025 05:53PM

We are currently investigating an issue causing some orders of Virgin Experience UK (VRGNEXP-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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