Outage in WeGift

Sephora US orders are failing

Resolved Minor
November 05, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/05/2025 08:48PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/05/2025 07:48PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 month ago - at 11/05/2025 07:25PM

We are currently investigating an issue causing some orders of Sephora US (SEPHRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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