Outage in WeGift

Selfridges UK orders are failing

Minor
November 11, 2025 - Started about 5 hours ago
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Selfridges UK (SLFRDG-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/11/2025 02:36PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 5 hours ago - at 11/11/2025 10:26AM

We are currently investigating an issue causing some orders of Selfridges UK (SLFRDG-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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