Global Outage Affecting Runa Ordering & Fulfillment

We are happy to confirm that the global infrastructure issue has been resolved, and we have observed traffic returning to normal levels across the Runa platform. As of 14:40 GMT all ordering and fulfillment services should be operating as normal. You may still encounter sporadic issues so please try again if you encounter any order errors.

We will continue to closely monitor the situation throughout the day to ensure full stability.

Action Required for Failed Orders

If you had orders that failed during the outage, please ensure that you reattempt them using the original idempotency keys. Using the same key is vital to prevent any duplicate orders from being processed now that the systems are back online.

For more details on idempotency, please consult our documentation: https://developer.runa.io/best-practices/idempotency

Thank you again for your patience.

We are continuing to see errors and latency improve but still have reports of intermittent errors with ordering and fulfillment. The team continues to monitor the situation as it improves, and looking for ways to accelerate full recovery.

Over the last 20 minutes we have observed traffic resuming normal levels. As of now orders & fulfillment are operating as normal. We will continue to closely monitor the situation and provide updates as needed.

Thank you for your patience and understanding.

Our systems - including ordering and fulfillment are currently affected by a major global internet infrastructure outage.

This is a widespread external event impacting many services worldwide since approximately 11:30 UTC. We sincerely apologize for the inconvenience and the disruption this is causing your business and your recipients.

What We Are Doing

We are monitoring the situation hourly and remain in direct contact with the relevant technical teams.
Resolution: Our team is investigating how we can restore our service, and we will keep you updated.
Impact: Orders are currently experiencing outages and significant delays.

What You Need To Do

- No action is required from you right now. Your Runa Platform access and data remain secure.
- We will send an notification the once the situation stabilizes and service is restored.

Thank you for your understanding and patience as we navigate this issue. We know speed is critical, and we’re doing everything we can.

Our networking provider is continuing to work on the fault. We are observing traffic returning to normal levels but cannot rule out further interruptions. Thank you for your patience.

We are continuing to work on a fix for this issue.

We've identified the fault to an upstream networking provider. The outage is partial, some requests succeed while others may fail. We are continuing to investigate the fault. Further detail will be provided as more information becomes available.

We're investigating outage reports to some Runa services, information will be provided once we know more.