Outage in WeGift

Esso TM/MC and/et Mobil TM/MC CA orders are failing

Resolved Minor
November 25, 2025 - Started about 13 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Esso TM/MC and/et Mobil TM/MC CA (ESSO-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 11/25/2025 12:30PM

This incident has been resolved.

MONITORING about 8 hours ago - at 11/25/2025 11:30AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 13 hours ago - at 11/25/2025 06:35AM

We are currently investigating an issue causing some orders of Esso TM/MC and/et Mobil TM/MC CA (ESSO-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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