Outage in WeGift

Publix US orders are failing

Resolved Minor
January 11, 2026 - Started about 20 hours ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 01/12/2026 11:00AM

This incident has been resolved.

INVESTIGATING about 13 hours ago - at 01/11/2026 11:34PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 13 hours ago - at 01/11/2026 11:32PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 13 hours ago - at 01/11/2026 11:04PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 13 hours ago - at 01/11/2026 11:01PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 13 hours ago - at 01/11/2026 10:44PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 13 hours ago - at 01/11/2026 10:42PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 16 hours ago - at 01/11/2026 08:39PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 16 hours ago - at 01/11/2026 08:36PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 17 hours ago - at 01/11/2026 07:14PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 17 hours ago - at 01/11/2026 07:11PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 18 hours ago - at 01/11/2026 06:39PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 18 hours ago - at 01/11/2026 06:34PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 19 hours ago - at 01/11/2026 04:49PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 19 hours ago - at 01/11/2026 04:47PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 20 hours ago - at 01/11/2026 04:14PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 20 hours ago - at 01/11/2026 04:10PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 20 hours ago - at 01/11/2026 04:08PM

We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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